Shipping and Delivery Questions

Q: What does ISAACSONG charge for shipping an order?
A: ISAACSONG is happy to offer FREE standard ground shipping on all orders regardless of size and weight.

Q: How long will it be before I receive my order?
A: For standard shipping, please allow us to take up to 24 hours to prepare your orders. You will typically receive your order within 3-5 business days.

Q: Do you ship to addresses outside the United States?
A: We provide Worldwide Shipping. The international shipping cost may vary. For detailed shipping cost information, Please check our shipping policy page.

Q: Can I expedite my shipping?
A: Yes, you will see an expedited shipping option before making a payment.
*Expedited orders must be placed before 1:00 PM PST to ship out the same day they are placed. However, due to payment type, and that company's approval procedures, there could be a delay in shipping your order if the billing information is inaccurate, or if your billing and shipping addresses are different.

i. Standard shipping (delivery within 3-4 business days): Free Shipping with U.S Address
ii. Two-Day Shipping and Handling: Shipping Cost + $ 0.00 Handling Fee iii. We also provide next day delivery. Please let us know if you need next day service.

Q: How can I contact Isaacsong.Design for further assistance?
A: If you need help with your order, please feel free to email us (

Q: What is your Return Policy?
A: We're glad you asked! See our Return & Exchange Policy to see the entire policy.

Q: Are the shipping time frames listed on your website guaranteed?
A: Yes. We strive to fulfill all of the orders that we process within the quoted time frames gladly stand behind the quoted delivery time frames associated with each of the shipping types that we offer.

*We do not take responsibility for packages that do not arrive within a stated time-frame due to extreme weather conditions or a force majeure*